Fact Based List:
ACSI: Customer Experience Benchmarks with Health Insurance, 2023
Submitted by Patty Jamison on Thu, 11/16/2023 - 11:48
- Quality of mobile app: 84 (scale of 0-100)
- Access to primary care doctors: 81
- Website satisfaction: 81
- Access to specialty care doctors and hospitals: 80
- Coverage of standard medical services (office visits, tests, procedures): 79
- Ease of submitting a claim: 79
- Prescription drug coverage: 78
- Timeliness of claims processing: 78
- Range of plans available: 77
Source: American Customer Satisfaction Index LLC, October 2023
Source URL: https://www.theacsi.org/wp-content/uploads/2023/10/23oct_INS...
List Ratings: |
Lists You Might Also Be Interested In
- AMA: 10 states with the least competitive commercial health insurance markets
- Average Percent of Covered Drugs Subject to Coinsurance in PDPs
- Gallup: Workers Staying in Unwanted Job for Health Insurance Benefits, by Ethnicity and Income
- Types of health insurance exchanges that will open in 2014
- Trish Riley and Anne Gauthier: Examples of innovations in state-based health insurance exchanges
Login or register to post comments