Fact Based List:
8 Findings from HealthMine's Medicare Advantage beneficiary survey
Submitted by Anonymous on Thu, 01/10/2019 - 12:46
- Most beneficiaries said their plan does not know when their personal health is improving or getting worse. Only 16 percent of respondents said their plan does know these things.
- Nearly half of respondents (46 percent) said their plan never communicates with them about their chronic condition, and another 19 percent said their plan only communicates with them once annually.
- Although 47 percent of respondents said they prefer digital communication with their plan, only 34 percent said they actually receive communication digitally.
- Most respondents (60%) said their plan does not incentivize them to make efforts to improve or better manage their health and 75% said that incentives that are provided are not personalized.
- Rather, the recommendations, such as seasonal flu shots (39 percent) and age and gender recommendations (33 percent), are directed at a general audience.
- The study also found beneficiaries often don't follow the recommendations.
- Forty-six percent of respondents said they did not know if their plan offers telehealth, while 37 percent said their plan does not offer online and phone-based telehealth services.
- Only 22 percent of respondents said they were familiar with CMS' star rating system, which measures a plan's quality and performance.
Source: Becker's Hospital Review
Source URL: https://www.beckershospitalreview.com/payer-issues/most-medi...
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