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Fact Based List:
Jacqueline Renfrow: Consumer Expectations Don't Match Retailer Priorities Online
Submitted By Anonymous, Created 10/14/2014 - 10:12
- 61% of surveyed retailers offer next day delivery, 10% of the shoppers would be willing to pay more for this service
- 54% of customers want a specific date and time of delivery, though only 15% of retailers provided this delivery option
- 45% of consumers want the option of reserving an item in a store while online, but only 11% of retailers have the "reserve in-store" option
- 46% of retailers allow online shopping and paying online for purchases to be picked up in the store
Source: OrderDynamics
Source URL: http://www.fierceretail.com/story/consumer-expectations-dont...