Leslie Small: 7 lessons from health plans that manage complex patients
Submitted By Anonymous, Created 06/22/2016 - 16:43
- Despite increased focus on consumer-driven healthcare, complex patients are not consumers in a traditional sense, when someone is diagnosed with a chronic illness they simply want to be cared for
- Health plans must respect patients’ dignity--including their right to make choices about their care
- Trust is vital in the effort to engage providers. One way to obtain physician buy-in is to place navigators in care facilities to act as guides for complex patients
- The foundation of great patient care is great clinicians, complex patients don’t just need one good doctor--they need care teams that work collaboratively
- Burnout is a major issue for clinicians who treat complex patients, which health plans must also support
- Successful care models require not only transparency and data sharing with all key stakeholders, but a commitment to measuring quality, access and the model’s financial health
- Technology only goes so far, systems of care must have the capacity to manage complex patients
Source: AHIP
Source URL: http://www.fiercehealthcare.com/payer/ahip-institute-8-lesso...