AHIP: Dissatisfaction of Health Plan by %

1. Cost - 82%
2. Inadequate coverage - 40%
3. Out-of-network costs - 22%
4. Too confusing - 18%
5. Not enough choices - 10%
6. Denied claims - 9%
7. Lack of innovation - 6%
8. Too much paperwork - 6%
9. Poor customer service - 5%
10. Losing my doctor - 2%

Source: AHIP, "The Value of Employer-Provider Coverage", February 2018
Source URL: https://www.ahip.org/wp-content/uploads/2018/02/AHIP_LGP_Val...

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