Fact Based List:

Jacqueline Renfrow: Consumer Expectations Don't Match Retailer Priorities Online

Submitted by Anonymous on Tue, 10/14/2014 - 10:12


  1. 61% of surveyed retailers offer next day delivery, 10% of the shoppers would be willing to pay more for this service
  2. 54% of customers want a specific date and time of delivery, though only 15% of retailers provided this delivery option
  3. 45% of consumers want the option of reserving an item in a store while online, but only 11% of retailers have the "reserve in-store" option
  4. 46% of retailers allow online shopping and paying online for purchases to be picked up in the store


Source: OrderDynamics
Source URL: http://www.fierceretail.com/story/consumer-expectations-dont...



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